Getting help with your ff96 account

Where ff96 support happens

Questions about your ff96 account, a deposit, a withdrawal or a bonus are handled in the support area of our casino platform. That is the only place with access to your account, so it is the right first stop for anything to do with your money or your offers.

Go to ff96 support on the casino platform ↗

Clicking that link takes you to the casino website itself. It does not open a live chat by itself; once the site loads, head to the support area to begin your enquiry.

What these pages can't do for you

This information site sits apart from your account. It cannot see your balance, look up a transaction or process a payment of any kind, so any request that depends on your account details has to go through the platform. If you are unsure whether your question needs your account, assume it does and start there.

The same route applies if your question is about the guides themselves. ff96 does not run a separate email address for these pages, so send that question through the same support area as well.

Before you ask about a payment

Having these four details ready helps support find the exact payment you mean:

  1. the payment method you used
  2. the amount
  3. the date of the transaction
  4. the transaction reference

If support asks you for identity papers or any other sensitive document, upload it only through ff96's secure account process. Please don't send it by any other route.

Guides that may answer it first

Some questions are already covered in our banking and support pages, which can save you a wait. The withdrawal times guide is a sensible first read if a payout is taking longer than you expected, and the deposit limits guide explains how much you can put in.